Business Ethics in Ford Motor Company Essay Example | Topics and Well Written Essays - 750 words - 1

Business Ethics in Ford Motor Company - Essay Example The ethical issue in discussion will be ignoring customer complaints. Ford Motor Company is an American automaker based in Detroit Michigan. The multinational. The company was incorporated in 1903. It was founded by Henry ford. It sells most of its commercial brands and automobiles under the â€Å"Ford† brand and sells its luxury vehicles under the brand â€Å"Lincoln.† Preceded by General Motors, Ford in currently ranked as the second largest auto maker in the U.S. Though the company adheres to most of its ethical code, it has been found to ignore some. Birsch (1994) states that one such case and point is the infamous â€Å"Ford Pinto Case.† The company has also faced other cases including a class action law suit for racial discrimination in 2006. This is according to Ferrellet al (2013). In more recent times, Ford Motor Company has been accused of not paying attention to customer complains. This seems to be a weakness in the company’s ethics as it is ign oring customer complaints that led to the Ford Pinto case. This is according to Birsch (1994). Many are of the opinion that the company is in dire straits and is willing to sacrifice its customers so as to save itself. Many people claim to have for example given numerous complaints about the Ford F-150 King Ranch. A car which they say has many problems. Local dealerships have turned a deaf ear to this and so has the manufacturer. Customers claim that it is universal practice for Ford to deny that a problem exists until ones warranty expires. This behavior by the manufacturer has led owners of recent ford models to lose confidence in their vehicles. Problems have also been found in the Ford Ranger. Problems with their vehicles range from minor to quite dangerous. There have been reports of Ford Ranger XLT brakes failing to work when it’s raining. Such a problem could prove disastrous.

Managing Human Error in Aviation Article Example | Topics and Well Written Essays - 500 words

Managing Human Error in Aviation - Article Example A co-pilot who always cedes to the judgment of the pilot hurts the team because no redundancy checks exist. The author attempts to review these errors which lead to disasters and create solutions to the problems. The article cites the 1978 United Airlines crash where the pilot focused on the landing gear warning light and not the low fuel indicator. Although the co-pilot warned of the fuel problem, he was not emphatic enough. The jet crashed, not because of a faulty warning light, but because the two pilots failed to act as an effective team. As a team, they stayed focused on the imagined landing gear problem. The second citation is the 1982 Air Florida crash in Washington, DC. Again, the copilot was uncomfortable with the aircraft’s performance, in this case, airspeed indicators; but again, the co-pilot failed to adequately state his concern. The jetliner crashed into the Potomac River. This crash pointed to the importance of collaboration rather than a chain of command.   One suggested a technological solution is smart computers. When these devices were tried in the flight simulators, oftentimes the pilot would concentrate on programming the computer rather than fly the aircraft in crowded airspace. The better solution was to turn off the computer and fly â€Å"stick and rudder† so the attention was on the airspace and other traffic. Crew Resource Management (CRM) resolves these issues to some extent. CRM dissects the cultural, societal and company, psychological and social human factors in communications and decision making. A more collaborative management ensues from this training. All crew members can speak out on safety issues. One study showed an Asian based airline’s pilots considered the chain of command to take precedence over safety. The net result is training teams, rather than leaders and followers.